Refund & Return Policy

At Nodaar, we want you to be satisfied with every purchase. This policy outlines how we handle returns and refunds for orders placed through our platform.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The product received is damaged or defective.
• The product is significantly different from the description provided by the reseller/supplier.
• The wrong item, color, or size was delivered.

Returns must be initiated within 24 to 48 hours of delivery, depending on the specific product category.

2. Non-Returnable Items

For health and safety reasons, certain items cannot be returned, including:

• Underwear and lingerie.
• Health and personal care items.
• Perishable goods.
• Items that have been used, washed, or altered.

3. The Refund Process

Once your return request is approved and the item is received back by the supplier:

• The refund will be processed back to your original payment method or Nodaar wallet.
• Refunds typically take 3 to 7 business days to reflect in your account.

4. Shipping Costs for Returns

If the return is due to a mistake on our end (defective or wrong item), Nodaar or the supplier will cover the return shipping costs. For "change of mind" returns (where applicable), the buyer is responsible for shipping fees.

5. How to Initiate a Return

To start a return request, please go to "My Orders" in the Nodaar app, select the order, and click "Request Return". Alternatively, contact our support team:

Email: nodaarltd@gmail.com
WhatsApp: +234 703 495 6393