This policy explains what buyers can do if something goes wrong with an order from a Nodaar store, and how refunds work. It also tells sellers what to expect. It does not take away any rights you have under Nigerian consumer protection law.
Problem with your order? Open your receipt (the link on your order confirmation, or the page you saw after paying), tap Request a return and enter the phone number you used at checkout. If the seller hasn't been paid yet, the payment is held while Nodaar reviews your request.
1. When you can ask for a return or refund
- Not delivered: you paid but have not received your order, or the seller has not contacted you.
- Damaged or faulty: the item arrived broken, damaged or not working.
- Wrong item: a different product, size or colour from what you ordered.
- Not as described: the item is clearly different from the photos or description, or parts are missing.
Please check your items when you receive them and report a problem as soon as possible, and within 7 days of delivery. For orders that were never delivered you can report up to 30 days after paying. If you report within 12 hours of delivery, the seller's payment is held until the problem is resolved.
2. What is not covered
- Changing your mind, unless the seller agrees to take the item back.
- Items that have been used, washed, altered or damaged after delivery.
- Underwear, swimwear, earrings, cosmetics and personal care items once opened, and perishable food, for hygiene and safety.
- Delivery fees you paid directly to the seller or a rider: these are between you and the seller.
- Orders paid outside Nodaar (for example by transfer straight to a seller).
3. How it works
- You report the problem from your receipt with a reason and a short description. Keep the item, packaging and any photos.
- We contact you and the seller. We may ask for photos or videos. The seller may offer a replacement or repair if you agree.
- Nodaar decides within 5 working days of receiving the information we need: a full refund, a part refund (for example for a missing part), a replacement, or no refund if the claim is not valid.
- Returning the item: if we ask you to return it, the seller arranges and pays for the return when the item was faulty, wrong or not as described.
4. How refunds are paid
- Refunds are paid to the account or card you paid with, through our payment partner Korapay, or by bank transfer to an account in your name if that is not possible.
- Once approved, refunds usually arrive within 3–10 working days, depending on your bank.
- We refund the amount you paid for the product on Nodaar. Delivery fees paid directly to the seller are refunded by the seller when the item was faulty, wrong or not delivered.
5. For sellers
- When a buyer reports a problem, you get a notification. Respond quickly and share any evidence (for example photos of the packed item or proof of delivery).
- If the refund is approved before you were paid, the held payment is returned to the buyer. If you were already paid, the refund may be deducted from your wallet or future earnings.
- Suppliers are responsible for faulty, wrong or badly packed items. Resellers are responsible for how they describe products. Repeated valid complaints affect your seller score and may lead to suspension.
6. Need help?
Contact us with your payment reference: Email nodaarltd@gmail.com · WhatsApp +234 703 495 6393. See also our Delivery Policy and Terms.